Brewing Success for Family-Owned Business

Jack, Eric, and Sam Hendler

What does it take to develop a new and successful business? An entrepreneurial spirit? A growing market? Family values?

For local brothers, Eric, Jack, and Sam Hendler, it took all of that – and something extra – a special craft. Or more specifically, a craft for making beer. The three brothers are co-owners of Jack’s Abby Craft Lagers, a Framingham-based craft brewery and restaurant they founded in 2011.

The brothers were able to capitalize on a growing trend – the popularity of craft beer – and to leverage the family and working values they experienced in their youth while working at their family’s ice-distribution company.

Though the business is just four years old, the bottom line the company has been able to build speaks volumes – with growth of 490% in cases of beer sold. It’s that growth that prompted the brothers to expand their facility from a 6,000 square-foot warehouse to a new 67,000 square-foot facility that features a brewery, tap room, restaurant, and retail space.

When they needed funding to finance their expansion, they didn’t need to look very far. “We talked to a few banks, but MutualOne was the one that came through for us. They were really excited to be part of a project that would help build downtown Framingham,” said Sam Hendler, Co-owner.

Mutual One’s willingness to help hasn’t stopped with just the financing. “We’re pretty young and sometimes need a little guidance. MutualOne has been there every step of the way to offer us helpful advice and tips,” added Hendler.

Looking for a banking relationship to support your business growth? Call Garth Chapman at 508.532.8353 today. To learn more about the success of Jack’s Abby Hall, visit

Employees of the Month

Lori Howe, senior service representative at our Lincoln Street office and Donna Cripps, commercial lending assistant in our lending department are our latest Employees of the Month.

Lori was recognized for her ability to make sure customer needs are being met and making referrals to other team members when appropriate. Donna was chosen for her ability to handle multiple tasks – some under short deadlines – and serving as the go-to-person for SBA loan policies and procedures.


Lori Howe (left) and Donna Cripps (right)

Better Bingo at Callahan Senior Center, thanks to MutualOne Foundation!

Mark R. Haranas, president and CEO of MutualOne Bank and a MutualOne Charitable Foundation trustee, announced today that the Foundation has awarded $5,225 to Friends of Callahan Center in Framingham for the purchase of a new state-of-the-art Bingo system.

According to Mark Goldman, president of the Friends, the Center’s current 15-year-old Bingo equipment has malfunctioned, making it difficult for the dozens of seniors who attend the weekly games to see and hear the numbers being called. Efforts to repair the system failed due to the unavailability of replacement parts, Goldman said, and the Friends plan to purchase a new system to better meet the needs of the Bingo population.

“For many of our residents, the weekly Bingo games at the Callahan Center are a major social event,” Haranas said. “We’re happy to help the Friends replace the outdated equipment with a new, modern system that will make the occasion even more enjoyable!”

Celebrating the MutualOne Charitable Foundation’s grant to Friends of the Callahan Center are from left: Grace T. O'Donnell, Callahan Center Director of Elder Services; Yasmine Ouweijan, manager of MutualOne Bank’s Concord Street, Framingham office; Rachel Stewart, Foundation administrative director; and Mark Goldman, President of the Friends of the Callahan Center.

Celebrating the MutualOne Charitable Foundation’s grant to Friends of the Callahan Center are from left: Grace T. O’Donnell, Callahan Center Director of Elder Services; Yasmine Ouweijan, manager of MutualOne Bank’s Concord Street, Framingham office; Rachel Stewart, Foundation administrative director; and Mark Goldman, President of the Friends of the Callahan Center.

MutualOne Foundation awards funds for Programs For People

Programs for PeopleMark R. Haranas, president and CEO of MutualOne Bank and a MutualOne Charitable Foundation trustee, announced today that the Foundation has granted a $4,626 request from Programs For People in Framingham for the purchase of equipment and supplies to enhance the organization’s ability to provide the best possible services to adults who are recovering from serious mental illness.

The majority of the items are needed for the organization’s employment services, according to Iris Carroll, MPH, Programs For People director. Additional purchases will be made for “The Lunch Box,” the program’s onsite pre-vocational food service program for clients preparing to eventually work in the community.

“As a self-supporting organization, Programs For People relies on the community as a whole in order to continue its work,” said Haranas. “The MutualOne Charitable Foundation is pleased to help by providing for the purchase of items that will bring added value to the program.”

Protect Your Data During Cyber Security Awareness Month

PadlockAmericans live in a mobile society, relying on smartphones, tablets and computers to gather news, make purchases, interact with friends and family, and connect with financial institutions. Increasingly, cybercriminals compromise the networks that support these devices. This often results in identity theft, which can also yield financial losses and safety for consumers. In fact, a recent report from the Center for Strategic and International Studies (CSIS) found that computer hackers have stolen the personal information of approximately 40 million U.S. residents.

October is Cyber Security Awareness Month, and the Independent Community Bankers of America® (ICBA) and MutualOne Bank are offering tips to help consumers avoid having their online financial information disrupted or stolen:

When sending sensitive information via the Internet, make sure “https:” appears in the address bar. This  means the information you are transmitting is encrypted.

Ensure the wireless network you use is password-protected, and choose a strong password and update it frequently for your work and home wireless networks. Likewise, always use a passcode on your mobile phone or tablet to stop an unauthorized user from accessing your device.

Don’t enter sensitive information into your phone when others can see what you’re entering.

Set the privacy settings on frequented social network sites. Cybercriminals often learn about people and their families and friends via social media in an attempt to spoof or phish you and your network.

Remain cautious of someone who isn’t who they say they are or if the name and area don’t match what appears on caller ID. This is often how spoofing occurs.

Never respond to text messages, emails or phone calls from companies alleging to be your bank, government officials or business representatives that request your banking ID, account numbers, user name or password.

Similarly, don’t click on links sent to you from unknown sources via text message because they are likely malware.

Beware of “get rich quick” schemes; never voluntarily give out your bank account information or security credentials.

You can learn more about Cyber Security Awareness Month by visiting the Stay Safe Online website.

Now hiring: Loan Servicing Supervisor

Experience & Education Requirements:

MutualOne Bank• Bachelor’s degree or equivalent experience in a lending environment

• Background in financial institution’s real estate, commercial and/or consumer lending procedures

• Excellent understanding of lending procedures, Federal and State lending regulations and sound knowledge of best practices for loan servicing processes and procedures

• Customer service and supervisory experience

• Minimum 5 years direct loan servicing experience

Job Requirements:

• Strong attention to detail and ability to prioritize and manage a varied workload

• Proficient with service provider software (COCC, FiServe, etc.) and Microsoft applications (Word, Excel)

• Strong organizational skills with exceptional customer service communication abilities

Specific Job Functions:

• Helps ensure the accurate and timely servicing of all loan accounts, including loan boarding, modifications, post-closing follow-up, participations and reports to investors

• Manage the timely recording and tracking of discharges, release of vehicle titles and UCC terminations

• Review closed loans to confirm terms are in compliance with regulations and internal policies and procedures

• Manage record retention policy

• Assist with third party audits and Federal/State examinations

• Assist in preparation of monthly Board of Director reports for loan area

• Maintains knowledge of department policies and procedures through internal and external training activities

• Bank Secrecy Act responsibilities include identifying suspicious activity, reporting suspicious activity to the BSA Officer, monitoring high-risk loans, helping to identify high-risk customers, adhering to the Customer Identification Program (CIP) Policy, performing Office of Foreign Assets Control (OFAC) checks, and completes annual BSA training

The above is a description of the regular duties of the position. It is expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

We are an equal employment opportunity employer who actively pursues diversity in the workforce. It is our policy not to discriminate against employees and applicants in regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, age, genetics, gender identity or any other category protected by law.

Click here to apply for this position, or to explore other career opportunities at MutualOne Bank.

Employees of the Month

Congratulations to our most recent Employees of the Month – Donna Sahely, a member of our Operations team and Nicholas Panu, Senior Personal Banker in our Concord Street Office.

Donna was selected because of her ongoing contributions as we successfully rolled out new software to enhance service to our customers. Nicholas received recognition because his track record of going the extra mile to help customers (with many sending their compliments to his supervisors).


Danforth Art’s Drop Into Art program earns $3,000 grant from MutualOne

DanforthRobert P. Lamprey, chairman of the MutualOne Charitable Foundation, announced today that the Foundation has awarded $3,000 to Danforth Art Museum\School in Framingham to support the Drop Into Art program offering free admission for children and their accompanying adults to exhibitions, gallery experiences, and hands-on art-making on the first Sunday of each month, from 2-4 pm, October – May.

“We are always pleased to support educational and cultural opportunities in our community,” said Lamprey. “Drop Into Art is a prime example of opening the door to new and enlightening experiences for many of our residents.”