Now hiring: IT Support Specialist

MutualOne BankExperience & Education Requirements:

• Bachelor’s degree in computer science or successful completion of computer courses and three to five years of experience.

• Hardware/software installation and maintenance experience.

Job Requirements:

• Thorough knowledge of LAN/WAN networks and desktop technology.

• Strong problem solving & interpersonal skills.

• Ability to work flexible schedules.

• Effective communication skills & strong attention to details.

• Regular and reliable attendance.

Specific Job Functions:

• Responsible for all computer setups and operating system/software installation.

• Diagnoses and assists in the resolution of needed PC repairs.

• Responsible for maintaining and controlling the delivery of all software packages.

• Test all hardware/software purchases for defects and viruses.

• Serves as main point of contact for all service calls for maintenance or warranty repairs for all Bank hardware and software.

• Responsible for maintaining inventory of all Bank software/hardware.

• Maintains and optimizes the bank’s local and wide area network (WANs).

• Researches, recommends, acquires and installs standard industry PC solutions.

• Coordinates the resolution of all data communications issues including telephone line, data line, telephone equipment or peripheral equipment failures.

• Fields all user inquiries relating to hardware, network and software operations and problems.

• Assists in ongoing training of financial institution personnel on specific software and hardware applications.

• Assists in testing bank’s Business Recovery/Disaster Recovery programs.

• Responsible for developing and maintaining the Bank’s Information Security Manual.

• Assists in the resolution of network configuration and implementation issues.

• Responsible implementing procedures related to information access and control.

• Completes annual basic Bank Secrecy Act training.

• Bank Secrecy Act responsibilities include reporting suspicious activity to the BSA Officer and “Knowing Your Customer.”

The above is a description of the ordinary duties of the position. It is expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

For more information, please call (508) 820-4000. Send your resume and your Application for Employment to:

Human Resources Department
MutualOne Bank
160 Cochituate Road
Framingham, MA 01701

Fax to: 508-532-8379 or email to: hr@mutualone.com.

We want our Bank to be diverse, where employees and customers feel comfortable.
We are an Equal Opportunity Employer.

Home Depot® Data Breach

As you may have heard, Home Depot is investigating the theft of credit and debit card data from its payment systems. We have been informed that there is potential risk for transactions completed at Home Depot stores between April 11 and September 7, 2014. This announcement is yet another example of why it’s always important to monitor your accounts.

Where can I learn more about the breach and Home Depot’s response?
Home Depot released a preliminary announcement that it is working with law enforcement to investigate the breach. Check the Home Depot media center for updates.

How can I find out if my card was affected?
At this time, there is no need for customers to call us. We will receive a list of potentially compromised cards and we will contact you.

Should I reset my PIN?
The investigation is open and has not yet confirmed if PIN information was compromised. However, it is good practice to reset your card’s PIN periodically.

Should I cancel my card?
There is no need to cancel your card. We will automatically reissue your card if it was affected.

What should I do if I see suspicious charges on my account?
Monitor your account(s) and review your monthly statements carefully. Notify us immediately if you see any unauthorized activity by calling 508.820.4000.

If my card has been compromised, will MutualOne Bank reissue my card?
Yes. If we find your card has been compromised, we will send you a new card with a new number.

Now hiring: Personal Banker

MutualOne BankExperience & Education Requirements:

• Bachelor’s degree or equivalent sales & service experience

• Proven customer service skills

Job Requirements:

• Good interpersonal, communication, sales & computer skills

• Understanding of financial products and services

Specific Job Functions:

• Provides a complete range of customer service including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts

• Responsible to provide electronic banking support to customers

• Proactively prospects for new business & participates in sales of bank product

• Actively advises customers on a variety of additional product offering including IRAs, business services, consumer lending services and safe deposit services

• Maintains knowledge of branch policies and procedures with respect to approving checks and overrides

• Handles customer problems and complaints; counsels customers with special needs or requests

• Participates in activities for generating new business such as special events

• Processes mortgage, consumer loan and other payments

• Actively involved in sales, service and product training meetings. Attends seminars regarding banking industry activities

• Handles a comprehensive array of service representative transactions

• May be trained to provide comprehensive commercial services support as a Certified Business Banker (CBB)

• May be trained to accept mortgage loan applications as a licensed originator

• Completes required annual Bank Secrecy Act training which includes emphasis on Currency Transaction Reporting (CTR) completion, how to identify suspicious activity, how to Know Your Customer, and how to perform an Office of Foreign Assets Control (OFAC) check

• Bank Secrecy Act responsibilities include accurately completing Currency Transaction Reports (CTRs), adhering to the Customer Identification Program (CIP) Policy, reporting suspicious activity to the BSA Officer, and performing Office of Foreign Assets Control (OFAC) checks

The above is a description of the ordinary duties of the position. It is expected that from time to time other duties, both related and unrelated to the above, may be assigned and therefore, required.

For more information, please call (508) 820-4000. Send your resume and your Application for Employment to:

Human Resources Department
MutualOne Bank
160 Cochituate Road
Framingham, MA 01701

Fax to: 508-532-8379 or email to: hr@mutualone.com.

We want our Bank to be diverse, where employees and customers feel comfortable.
We are an Equal Opportunity Employer.

MutualOne Foundation supports literacy program at Framingham’s Barbieri school

With its recent $5,000 grant from the MutualOne Charitable Foundation, Operation Outreach-USA (OO-USA) will help up to 400 students in grades 1-3 at Barbieri Elementary School in Framingham develop literacy skills while learning compassion and respect for people, animals and the environment.

The school-based program aimed at underserved populations will provide books for the children to use in the classroom and to take home to build a personal library. It will also provide teacher instructional materials and parent guides in English, Spanish and Portuguese.

The MutualOne Charitable Foundation will be acknowledged on a book plate that each student personalizes and places in their books. The book plate contains a promise: “I pledge to be kind to people, animals, and the environment.”

Based in Holliston, OO-USA has provided literacy programs used in schools in all 50 states and has reached more than 1.2 million children and distributed more than 2.4 million books at no cost to schools or families.

Students helped celebrate the $5,000 MutualOne Charitable Foundation grant to Operation Outreach-USA (OO-USA) to support the development of literacy skills for students in grades 1-3 at the Barbieri Elementary School. With the students are, from left, Rachel Stewart, administrative director of the Foundation; Judith Golden, president of OO-USA; Dr. Susan J. McGilvray-Rivet, Barbieri principal;  teacher Sarah Pogson; Yasmine Ouweijan, manager of MutualOne Bank’s Concord Street-Framingham branch; and Jennifer Faber, assistant principal.

Students helped celebrate the $5,000 MutualOne Charitable Foundation grant to Operation Outreach-USA (OO-USA) to support the development of literacy skills for students in grades 1-3 at the Barbieri Elementary School. With the students are, from left, Rachel Stewart, administrative director of the Foundation; Judith Golden, president of OO-USA; Dr. Susan J. McGilvray-Rivet, Barbieri principal; teacher Sarah Pogson; Yasmine Ouweijan, manager of MutualOne Bank’s Concord Street-Framingham branch; and Jennifer Faber, assistant principal.

MutualOne Foundation purchases 10 iPads for Ashland High School

AEFIRobert P. Lamprey, chairman of the MutualOne Charitable Foundation, announced today that the Foundation has awarded $4,790 to the Ashland Education Foundation, Inc. (AEFI) for the purchase of 10 iPad Airs to give students at Ashland High School access to mobile learning technology.

“Before this campaign, students at Ashland High School were the only ones in the town’s public school system without access to mobile technology,” said Lamprey. “The MutualOne Charitable Foundation was happy to help close the gap.”

“The AEFI is grateful for the continued support from the MutualOne Charitable Foundation. Their donations to our educational community through the AEFI have helped us make significant impact directly in the classroom and to the daily lives of our students and teachers,” said Dr. Leslie Marci, AEFI president.

Foundation supports renovation project at Greater Framingham Community Church

The MutualOne Charitable Foundation has awarded $5,000 to the Greater Framingham Community Church in support of renovations currently underway including roofing, exterior repairs, and major accessibility upgrades.

“We are thankful for this donation which will help us create the Academic Learning Resource Center to serve the greater Framingham communities in preparing youth to succeed in education,” stated Rev. Dr. J. Anthony Lloyd, pastor.

A $5,000 MutualOne Charitable Foundation grant supporting renovations underway at Greater Framingham Community Church is celebrated by the Rev. Dr. J. Anthony Lloyd, pastor; Rachel Stewart (left), the Foundation’s administrative director; and Yasmine Ouweijan, manager of MutualOne Bank’s Concord Street branch in Framingham.

A $5,000 MutualOne Charitable Foundation grant supporting renovations underway at Greater Framingham Community Church is celebrated by the Rev. Dr. J. Anthony Lloyd, pastor; Rachel Stewart (left), the Foundation’s administrative director; and Yasmine Ouweijan, manager of MutualOne Bank’s Concord Street branch in Framingham.

Second $10,000 award from MutualOne to The Center for the Arts in Natick

Robert P. Lamprey, chairman of the MutualOne Charitable Foundation, announced today that the Foundation has made the second $10,000 installment of a three-year $30,000 pledge to The Center for the Arts in Natick (TCAN).

The commitment to TCAN’s capital campaign supports the expansion of performance space through the renovation and restoration of the second floor of its Summer Street location.

The refurbished second floor will feature a performance hall that can be configured for film screenings, music or theater performances, cabaret style events, and a variety of other functions.

“MutualOne is pleased to invest in an initiative that will enhance the vibrancy of Natick’s downtown area and happy to support TCAN’s commitment to the arts,” said Lamprey.

Steven M. Sousa (left), executive vice president and chief operating officer of MutualOne Bank and a MutualOne Charitable Foundation trustee, and Rachel Stewart, administrative director of the Foundation, met recently with David Lavalley, executive director of The Center for the Arts in Natick (TCAN), to present the second installment of the Foundation’s three-year $30,000 TCAN pledge.

Steven M. Sousa (left), executive vice president and chief operating officer of MutualOne Bank and a MutualOne Charitable Foundation trustee, and Rachel Stewart, administrative director of the Foundation, met recently with David Lavalley, executive director of The Center for the Arts in Natick (TCAN), to present the second installment of the Foundation’s three-year $30,000 TCAN pledge.

Youth at Wayside Campus helped by $3,500 grant from MutualOne Foundation

A recent $3,500 grant from the MutualOne Charitable Foundation will enhance the quality of recreational and therapeutic treatment for adolescents at the Wayside Youth & Family Support Network’s Wayside Campus in Framingham.

According to Marisa Rowe, Wayside director of development & marketing, the award will be used to purchase sports and recreational equipment for the Wayside Campus gymnasium, to cover youth fees for Town recreational activities, and to purchase a yoga program specifically designed for children with behavioral and emotional problems.

“The Wayside campus serves more than 600 youth each year, with the goal of successfully transitioning them back to a community setting with their peers and families,” said Robert P. Lamprey, chairman of the MutualOne Charitable Foundation. “We are pleased to support the Wayside Youth & Family Support Network in its efforts to make that happen.”

“We are so grateful to receive this grant from the MutualOne Charitable Foundation that will provide funding for recreational opportunities for at-risk teens,” said Eric L. Masi, Ed.D, Wayside Youth & Family Support Network president & CEO. “The grant will give Wayside youth the chance to participate in town sports leagues and will allow us to develop a therapeutic yoga program and to purchase athletic equipment for children with special needs.”

A $3,500 grant from the MutualOne Charitable Foundation to enhance recreational and therapeutic treatment for youth at the Wayside Campus of the Wayside Youth & Family Support Network is celebrated by (l to r): Jacob Hanson, assistant program director (holding a specially designed mat used in the yoga program); Marisa Rowe, director of development and marketing; Rachel Stewart, administrative director of the Foundation; and Bretton Torkelson, Wayside Campus clinician.

A $3,500 grant from the MutualOne Charitable Foundation to enhance recreational and therapeutic treatment for youth at the Wayside Campus of the Wayside Youth & Family Support Network is celebrated by (l to r): Jacob Hanson, assistant program director (holding a specially designed mat used in the yoga program); Marisa Rowe, director of development and marketing; Rachel Stewart, administrative director of the Foundation; and Bretton Torkelson, Wayside Campus clinician.

Foundation awards $2,000 to support 2014 Framingham House Tour

The recent $2,000 award from the MutualOne Charitable Foundation to the Framingham History Center helped support the Center’s 13th Annual House Tour held on May 18th.

This year’s tour featured an Arts and Culture theme with local homes that “inspired, reflected, and showcased the creativity of their owners who included painters, potters, inventors, sculptors, collectors, designers and craftsmen,” according to the Center. Over 500 visitors attended. This event is the Center’s largest fundraiser and supports the organization’s educational programming, preservation efforts and community celebrations.

History Center

Displaying a ceremonial check representing the $2,000 award from the MutualOne Charitable Foundation to the Framingham History Center in support of the 13th Annual House Tour are (from left) Rachel Stewart, administrative director of the Foundation; Nancy Devine, vice president, MutualOne Bank; and Annie Murphy, executive director of the History Center.

$7,000 Foundation grant will enhance Reed Academy programs

The MutualOne Charitable Foundation recently awarded $7,000 to Reed Academy in Framingham for the purchase of iPads for student use in technology education and theater/creative arts programs.

Reed Academy provides educational opportunities to special needs students who, due to their severe disabilities, are not able to be educated in the Framingham and Natick public schools. The Academy provides intense therapeutic and educational services to students and their families through a five-day residential program, an extended day program, and an extended year program, as well as a summer program.

Reed Academy Special Education Administrator Mary Crawford (far left), Executive Director Edward Cohen (far right), MutualOne Charitable Foundation Administrative Director Rachel Stewart (next to Cohen), and Reed Academy students celebrate the Foundation’s recent $7,000 award.

Reed Academy Special Education Administrator Mary Crawford (far left), Executive Director Edward Cohen (far right), MutualOne Charitable Foundation Administrative Director Rachel Stewart (next to Cohen), and Reed Academy students celebrate the Foundation’s recent $7,000 award.