about
client services
Our Client Services team is ready to assist with any of your banking needs or questions.
(508) 820-4010
Monday – Friday: 8:30 am – 4:30 pm
Saturday: 9:00 am – Noon
Chat Live with Our Team
During business hours, our Client Services team is available to chat by text or video. Look for the chat icon on the lower right of each page.
Secure Service Center
Log in to Online or Mobile Banking to access the following secure forms:
- Certificate of Deposit – Change of Term
- New Customer Debit/ATM Card Application
- Change of Address
- Secure Messages – Contact MutualOne Bank securely
Downloadable Forms
Click on the links below to download pdfs of the following forms:
Important Numbers
ABA Transit & Routing Number – 211371816
Phone Numbers
- Main Number (508) 820-4000
- Telephone Banking (888) 415-9901
Manage your accounts right over the phone, from anywhere, anytime. Check account balances, transfer funds, see which checks have cleared, obtain rate information, and more. - Report a lost or stolen debit or ATM card (800) 264-5578
Fax Numbers
- 828 Concord Street Branch (508) 620-7058
- One Lincoln Street Branch (508) 820-4035
- 49 Main Street Branch (508) 655-9313
- Administration (508) 532-8370
- Commercial Loan Center (508) 820-4040
- Residential Loan Center (508) 655-9313