Client Services
Meet Mo
Say hello to Mo, our virtual financial assistant!
He is here to help you access any information you need about MutualOne Bank and our services – 24 hours a day, 7 days a week.
How Mo Can Help
Mo can answer questions about the Bank’s products and services, branch locations, and other general inquiries. Some questions he can help answer include:
- “How do I open an account?”
- “How do I pay a bill?”
- “What are your current CD rates?”
- “Are my deposits insured?”
Client Services is Here to Help
During regular business hours, members of the Client Services team remain ready to help.
To connect with our team click “Let’s Chat” icon on each page and ask to “speak with an agent.” You can also call Client Services directly at (508) 820-4010.
Talk to Mo
Mo’s ready to help! Just look for the “Let’s chat” bubble in the bottom right hand corner of the website to start a conversation.
Get to Know Mo
What if Mo doesn’t understand or answer my question?
You can try rephrasing your question, and Mo will do his best to answer. If rephrasing doesn’t work, Mo will ask if you want to speak with a member of our Client Services team for assistance.
How long can I chat with Mo?
As long as you want! Mo is awake all day, every day, and there are no limits to how many questions you can ask him.
Can Mo help me with account-specific questions?
Mo, unfortunately, can not assist you with questions specific to your account. However, our dedicated Client Services team can help.
Is the Client Services team also available 24/7?
Unlike Mo, our Client Services team needs to rest. To work with a member of the Client Services team, you can call (508) 820-4010, chat by text, or video call during business hours.
What languages does Mo speak?
As of now, Mo is only fluent in English.