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MutualOne Bank Announces Carolyn Normand as Chief Credit Officer

Headshot of Carolyn Normand

Dr. Kristin Carvalho, President and Chief Executive Officer of MutualOne Bank, has announced that Carolyn Normand has joined the Bank as Senior Vice President, Chief Credit Officer.

Normand has over 20 years of experience in banking and, before joining MutualOne Bank, worked at South Shore Bank, where she most recently served as Chief Credit Officer. A graduate of New England College of Business & Finance, she holds a Master of Business Ethics & Compliance. Most recently, she completed the two-year American Bankers Association Stonier Graduate School of Banking program, earning a Wharton Leadership Certificate.

In addition to serving as President of the Risk Management Association New England Chapter, and Co-Chair of New England Women’s Affinity Group. She also serves on the board of several organizations, including Family and Community Resources.

MutualOne Bank Names Jessica L. Reed Chairperson of the Board

Headshot of Jessica Reed

Dr. Kristin Carvalho, President & CEO of MutualOne Bank, announced that Jessica L. Reed was appointed Chairperson of the Bank’s Board of Directors this past July.

A partner at Alta Equity Partners, LLC, a Concord, MA-based private equity firm that sources, structures, and executes investments in private companies, Reed serves on boards of a range of companies, guiding management teams through growth planning, business-model evolution, and dynamic economic environments.

Since joining in 2023, Reed has brought her in-depth knowledge of accounting, financial analysis, and strategic decision making to the MutualOne Bank Board as both a member, and most recently, Chair of the Audit Committee.

“Jessica is a proven leader and has been an invaluable member of our Board,” shared Carvalho. “Her vast financial experience, knowledge of MutualOne Bank, and commitment to the community will further our mission to help individuals, families, and businesses with high-tech solutions and high-touch service.”

Throughout her career, Reed has supported various community organizations, including the Business Equity Initiative with Nectar Community Investments, where she consulted as a strategic advisor to help MBE-certified entrepreneurs accelerate growth to assist in greater wealth creation in urban communities around Boston. She also serves as Executive in Residence at Babson College, where she teaches students about private equity.

She holds a Bachelor of Science in Business Administration from Babson College and studied at The London School of Economics and Political Science.

MutualOne Bank Promotes Pia Cordes

Dr. Kristin Carvalho, Chief Executive Officer of MutualOne Bank, has announced the promotion of Pia Cordes to Vice President, Project & Core Banking Manager.

Cordes joined the Bank in 2018 and, prior to her promotion, served as Assistant Vice President, Project and Core Bank Manager. Her new responsibilities include overseeing strategic projects and interacting with key stakeholders by delegating during the project life cycle. She also plays a critical role in maintaining a strong and active relationship with the Bank’s core provider, to facilitate ongoing collaboration, product acquisition, and support, as well as process improvements.

As a member of the Massachusetts Banker Association’s Steering Committee, Cordes works to empower the next generation of leaders in the banking industry.

MutualOne Bank Welcomes Brito to Bank Team

Dr. Kristin Carvalho, President and Chief Executive Officer of MutualOne Bank, has announced the hiring of Gicelle Brito as Vice President, Market Area Commercial Loan Officer.

With extensive experience supporting local businesses and fostering local growth, Brito brings over 15 years of experience to the Bank’s commercial lending team. Before joining MutualOne Bank, she served as Vice President, Commercial Loan Officer at Northern Bank. She holds a bachelor’s degree in business and marketing from Fitchburg State University.

Outside of work, Brito continues to support the community through civic engagement, which includes volunteering as a camp committee member for the Greater Boston YMCA and serving on the Hudson Business Association. Additionally, she is currently involved with Habitat for Humanity Greater Lowell, where she serves as a board member, chair of the golf committee, and a member of the gala committee.

Important Information About Federal Payments

Effective September 30, 2025, the Federal Government will discontinue the use of paper checks, and instead will make all payments to individuals and businesses electronically only. According to the U.S. Department of the Treasury, the goal of this change is to improve the security of payments and avoid check fraud.

Customers receiving paper checks from the Government, which may include Social Security payments, veterans benefits or other Federal benefits, can enroll in Direct Deposit, which allows the payment to be deposited directly into your MutualOne Bank checking or savings account. 

To enroll, use one of the following options:

You will need your account number as well as the Bank’s Routing Number: 211371816. 

If you have any questions, or need assistance setting up Direct Deposit, please contact Client Services at (508) 820-4010, or visit one of our offices in Natick or Framingham.

Rivers to Promoted to Vice President, Director of Human Resources & Clerk of MutualOne Bank

Dr. Kristin Carvalho, President and Chief Executive Officer of MutualOne Bank, has announced the promotion of Michelle Rivers to Vice President, Director of Human Resources and Clerk of MutualOne Bank.

Rivers joined the team in 2016, most recently serving as Vice President and Human Resources Officer, overseeing all aspects of the Human Resources strategies and functions of the Bank.

She holds a master’s degree in human resource management from the New England College of Business, as well as a bachelor’s degree in business management and an associate degree in business from Dean College. Rivers also received her paralegal certification from Northeastern University and is a certified Professional in Human Resources (PHR).

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